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Forum Discussion
File Saving Issues (Adobe Audition)
Hi folks!
I've been running into exactly the same issue as Johnny in the below thread:
https://www.dropboxforum.com/t5/Dropbox-files-folders/File-saving-problems-audio-and-word/td-p/421559
...
Hannah
Dropbox Staff
Dropbox StaffHey ThomasGB, thanks for reaching out to the Dropbox Community today.
Are you also getting the same error message? Can you send us a screenshot, so we can check it out?
Also, what is the sync status and version of the Dropbox application on your computer?
You can see that by hovering over the Dropbox icon in your system tray/menu bar.
Thanks.
Hi
I am a Dropbox user on multiple devices with different Operating systems, and am seeing the same error on some PCs - Windows 10 or 11 - but not on others. I have seen this with Adobe Audition and Microsoft Word.
In Word, I may open a file I have downloaded from a website, or opened from a locally-saved Dropbox folder. After editing, when I Save As, and rename the file, the save never takes place. In Audition, if I open a local audio file, edit, and save as something completely different, I get an error message saving the disk is full or it cannot write to disk.
I've seen some users here suggest to Pause Sync, which takes care of the problem, but then I have to remember to resume, or my work is not saved to the cloud. This is an unnecessary extra step, and not a good solution. I have noticed sometimes after MULTIPLE attempts the file will eventually save. Also, saving the file with the SAME name does not seem to cause an error, but sometimes I want to keep the original file, and save the new once (hence, using Save As).
I have had this problem on Windows 10 and 11 PCs, but also have had Windows 10 and 11 PCs that have NOT had this problem. So there seems to be no reason why. Other than the issues have happened with newer installs of Dropbox (i.e., the last year) as opposed to machines I have had it on for several years (3-4).
Any suggestions? Is there a setting perhaps that should be changed? Is Dropbox maybe creating a temp file that can't be accessed? I run an audio-driven website featuring many short-form interviews and also have to edit quickly in the field and this is a major inconvenience.
- Hannah
Hey mikepav, thanks for reaching out.
I merged your post to this thread, which seems relevant.
Can you check the versions of the Dropbox application installed on your computers as well as the sync status and let me know?
On Windows computers, you can see that when hovering your mouse over the Dropbox icon in your system tray.
Hannah,
One is a Dell Laptop running Windows 10 Home with Dropbox version 147.4.4800. That has no syncing issues. This is an "older" computer, about 4 years old. The others are new within the last year. But both have the same version of Dropbox as the older one, as all have been updated appropriately.
The other is an HP Desktop, also running Windows 10 Home and Dropbox version 147.4.4800. That one has issues.
On the third, it's a Dell PC I have at my work office, running Windows 10 Enterprise, and Dropbox 147.4.4800. Also issues.
When using Adobe audition, I have created or opened a WAV file for example. When I go to use "Save As" and save as an MP3, I get:
When using Word, if I open a file, and try to Save As to rename it, the file simply does not save. There is no warning. Though I have learned to look at the name of the document at the top of the Word window. If I see it is not the new name, I know it hasn't saved. It sometimes takes three tries to get this done. Not sure why this is?
-Mike
Hey Hannah,
Apologies for the wait on this - hectic couple of weeks!
Here's a few screenshots of the errors I'm running into.
error messagefile path
The sync status is "up to date", and I'm on version 148.3.4504.
Let me know if there's any other details you need - appreciate you looking into it!
- Jay
Hi ThomasGB, thanks for the info, I'd recommend getting in contact with the support team directly for further assistance on this matter.
Once you get a ticket ID from the automated response, please let me know the number here so I can locate it in our system.
