Forum Discussion

RobinVideo's avatar
RobinVideo
Helpful | Level 5
2 years ago

File request not sent... no "Share" button

I create file requests but they are not being sent. The "Share" button is greyed out. I'm on the trial, but if this doesn't really work, I'll have to go somewhere else.
File requests
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey RobinVideo, I'd be happy to help! 

 

Just to make sure we're on the same page here, are these the steps that you follow on your end, in order to create your File Request? 

 

Have you tried using an alternative browser, or to clear the cache on your current one, just to exclude any browser-related issues? 

 

Let me know more, and we'll take it from there!

RobinVideo's avatar
RobinVideo
Helpful | Level 5
2 years ago

Hi Megan. Really appreciate your trying to help. I'm new to computers, sat down at my first one recently: in 1968. Still I can't imagine why the cache should impact the availability of a screen button. However, I tried going to another browser. Same thing. The "Share" button is greyed.

 

I'm still on the free trial to see if Dropbox works for my purposes. If Dropbox cannot send a file request without my having to create a separate email with a link, then I guess not. Very disappointing.

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