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lucidity's avatar
lucidity
Helpful | Level 6
2 years ago

File request link results in blank screen

Anyone else experiencing this problem?   ALL of our file request links result in a blank screen when clicked. It is not a browser issue, as it's been tested across many browsers. I wasn't aware o...
Dropbox Pro
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  • lucidity's avatar
    lucidity
    2 years ago
    I resolved the issue by troubleshooting it myself. The issue is with your branding module; if no background colour is set, it results in a blank screen.
lucidity's avatar
lucidity
Helpful | Level 6
2 years ago
I resolved the issue by troubleshooting it myself. The issue is with your branding module; if no background colour is set, it results in a blank screen.
  • Luke L's avatar
    Luke L
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi lucidity , sorry for the inconvenience! The issue should have been fixed now. You don't have to have branding to use File Request now. 

  • lucidity's avatar
    lucidity
    Helpful | Level 6
    2 years ago

    Thank you Luke L!

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