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Forum Discussion
File request link results in blank screen
Anyone else experiencing this problem?
ALL of our file request links result in a blank screen when clicked. It is not a browser issue, as it's been tested across many browsers. I wasn't aware o...
- I resolved the issue by troubleshooting it myself. The issue is with your branding module; if no background colour is set, it results in a blank screen.
Jay
Dropbox Staff
Dropbox StaffAre you on a work network or personal internet connection? Is it possible to create a file request link from a completely different network connection?
If you have a colleague or friend with a Dropbox account, do they experience the same issue when creating file requests on their own account?
Hi Jay
I’ve tried on several networks including mobile network.
Just logged into another Dropbox account and it creates the the request link and doesn’t add _edison.
There is clearly something wrong with my account.
I’ve tried on several networks including mobile network.
Just logged into another Dropbox account and it creates the the request link and doesn’t add _edison.
There is clearly something wrong with my account.
- Jay
Thanks for the input, I'll add these comments onto the support ticket, as I believe at this point it's best for them to investigate further on their end, as it appears to be account-specific.
- I resolved the issue by troubleshooting it myself. The issue is with your branding module; if no background colour is set, it results in a blank screen.
