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Forum Discussion
Extremely slow download and sync
Since yesterday I've been having the slowest connection to dropbox. I've got ~800Mbps internet download and I'm getting ~30KB from both the website and desktop app. I've been trying to find if there ...
Hi All, I am having issues related to the speed dropbox is syncing my files. The dropbox of other colleges is, as usual, with no issues with the speed or sync. I tried disabling the anti-virus but my files are still not syncing. Have anyone gone through the same issues? A couple of months ago the way I solved it by uninstalling and installing back the app. But it is a hassle since we have a lot of files and I need to leave my comp up and running for about 48hrs to get all the files synced.
Hannah
Dropbox Staff
Dropbox StaffHey dsilva, welcome to our Community!
Is it possible that you have more than 300k files in your Dropbox folder?
That might slow down syncing and will generally cause the performance of the Dropbox app to deteriorate.
Using selective sync to remove some folders from your Dropbox folder, would definitely help in this case.
And you can also increase the bandwidth that the Dropbox app uses, by following the steps here, to speed up syncing.
Let me know how it goes.
- Hi @Hannah, thank you for your suggestions. However, my Dropbox account t was working just perfect until a yesterday. The files synchronization was really slow/not working at all. We just update a few files (around 50 per day) of less than 1mb. Reading through the internet I think I found the issue. Because when I tried closing the Dropbox app with the task manager I saw the version running was 32bits and my laptop is 64bits. I read that Dropbox updates automatically which kind of make sense, unfortunately I did update the work app version. I did uninstall the app and installed it back but the website was taking again the 32bit version, then I manually installed the 64bit version and now it is syncing with no issues. Downside, I will have to leave my laptop running overnight. But it has solved the issue. I hope the developers get rid of this bug soon. How can I report it?
