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serge1966's avatar
serge1966
Explorer | Level 4
5 years ago

Excel file (xlsx) does not show "open with..." options

I have two apps and not long ago I used Sheets to open those same xlsx files from dropbox. Somehow MS Excel (defenitely not my choice) became the default application and when I click "Open with" th...
Microsoft Office
Mobile
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  • Jay's avatar
    Jay
    5 years ago

    Thanks for the update.

     

    You can try changing the default apps used when opening files via the Dropbox mobile app by doing the following:

    • Open the Dropbox app
    • Tap on the menu button
    • Tap the gear icon (or "Settings" on older versions of the app)
    • Tap “Manage Default Apps”
    • Press “Remove” next to the app that you’d like to remove

    Let me know how it goes!

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Hi serge1966, thanks for messaging the Community!

 

In order to assist further, for clarification, are you referring to trying to open the Excel file via the Dropbox mobile app only, or via the Dropbox site?

 

Let me know so I can provide the correct information!

  • serge1966's avatar
    serge1966
    Explorer | Level 4
    5 years ago

    Hi, Jay

     

    I am sorry, I meant "mobile app"

     

    Thank you

    Serge

    • Jay's avatar
      Jay
      Icon for Dropbox Staff rankDropbox Staff
      5 years ago

      Thanks for the update.

       

      You can try changing the default apps used when opening files via the Dropbox mobile app by doing the following:

      • Open the Dropbox app
      • Tap on the menu button
      • Tap the gear icon (or "Settings" on older versions of the app)
      • Tap “Manage Default Apps”
      • Press “Remove” next to the app that you’d like to remove

      Let me know how it goes!

      • serge1966's avatar
        serge1966
        Explorer | Level 4
        5 years ago

        Jay

         

        Thank you so much, I was able to address that using your instructions.

         

        There is defenitely someting wrong with Sheets android application since when I went to default app selection in Dropbox, Sheets did not show up there so somewhere in the process I had to use link something like "select other app". Regardless of the fact that I had only Sheets a couple of months ago and it worked fine with Dropbox.

         

        And now I am having another issue with Sheets where I open up an xlsx file from Dropbox, select Sheets, and Sheets show in file Details that location is Dropbox, but when I am trying to save the file, it only shows options Google Drive and Device. And when I select Device, it does not retain the original folder and defaults it to Downloads. This, however, is a different issue and I'll do more research and may need to create another topic.

         

        Thank you so much for your help!

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