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Forum Discussion
error something went wrong on our end
"Error something went wrong" keeps popping up when I try to log into dropbox.. it has a purple bullseye like icon with it.
Something went wrong on our end.
How do I get access to my drop box ...
Nancy
Dropbox Staff
Dropbox StaffHi kstapes09! Thanks for posting on the Community.
Can you send me a full screenshot of the error you mention?
Is this happening when trying to access the Dropbox website/desktop app/mobile app?
Let me know.
Everytime I try to look up a folder that already exists to add another (sub) folder to it. It will allow me to fully create a new folder and start from scratch but won’t allow be to work with previous folders.
- It won’t let me add a picture but it says “something went wrong. Don’t worry, your files are still safe and the Dropbox team has been notified. Check out our status page to see if there is a known incident, our help center and forums for help or head back home”
- Nancy
Thanks for sending over more details, kstapes09! It sounds like you’re having trouble on the Dropbox website.
Does the issue persist on multiple browsers?
If yes, I’d like a screenshot of what you see exactly on your end. A visual will help me understand better what’s going on, and troubleshoot further.
I am getting the same for my folder titled "Have" -- - please fix it so that i can access my files online so that i can continue to edit them -- i have no problem opening the folder in the website when using my phone, but i do when i use my desktop computer (not my desktop app, my desktop computer to be clear). it has been 6 hours now that i can't get into the one folder. no problems with my other folders, only the one titled "Have"
