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Forum Discussion
Error message "couldn’t communicate with a helper application" when trying to move a folder
Hi, I'm trying to move a folder that contains folders with photos in it from my dropbox to Files App in iPad. Previously it worked wonderfully and i can move them just fine. But, now after i updat...
Jay
Dropbox Staff
Dropbox StaffHi everyone, our team is aware of this issue and are actively looking into it.
In general, the problem can arise due to an outdated iOS, and other applications that interact with the iOS Files app. In addition to ensuring that the iOS is up-to-date, we recommend updating the other apps on your devices.
Please let us know if this helps with the behavior you're experiencing.
Similar issue (but let me know if best to create a new thread): Brand new Macbook Pro...like, one day old. Latest OS (Ventura 13.2.1 (22D68)).
There are some FileMaker Pro files on my Dbox that I am trying to pull down to my laptop. Each are 5.07 GB. It begins the download but goes VERY slowly. Then I get the "couldn't communicate with a helper application" popup message and the download status bar resets and the process begins again... vicious cycle!
Any thoughts?
Many thanks!
- Walter
Hey JohnFH, sorry to hear about this.
Could you clarify the app's version and status as shown in your menu bar at the moment?
Also, are you using the context menu to make the file available offline, clicking the cloud icon, or double-clicking the file to open it?
April 27, 2023
Mac OS Version 13.3.1
Dropbox Beta v173.3.6647
Error Message "Couldn’t communicate with a helper application"
Completely prohibits access to file downloading.- Hannah
Sorry to see you're having this issue, Andrew P.5.
Can you let us know which steps you're following until you get to this error message?
