You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

dixiegirl's avatar
dixiegirl
Explorer | Level 4
8 months ago

Error 500 when trying to login to dropbox.com

I get an error message when I attempt to log onto drop box.  dropbox.com/home; Can someone advise? 
Error Messages
Web
  • Hannah's avatar
    Hannah
    8 months ago

    Hey dixiegirl, we did have an issue with our website showing a 500 error when trying several things, but it has since been resolved.

     

    If you're still experiencing this issue, try a different browser or a private browsing window, to see if that helps.

Mark's avatar
Mark
Icon for Super User II rankSuper User II
8 months ago

Have you tried clearing temp internet files?

  • dixiegirl's avatar
    dixiegirl
    Explorer | Level 4
    8 months ago

    Hello- I have none of those items listed.  I was using dropbox all week and last night without an issue. In all honesty- I don't know how to check for any of these issues.  

    Thank you. 

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Hey dixiegirl, we did have an issue with our website showing a 500 error when trying several things, but it has since been resolved.

       

      If you're still experiencing this issue, try a different browser or a private browsing window, to see if that helps.

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!