We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

helpme426's avatar
helpme426
New member | Level 2
12 months ago

Enabling Capture changed my screenshots to online only

Yesterday I got the pop-up and enabled capture. Now, since I did that my screenshots folder is no longer automatically saving jpegs locally. Which makes me have to make them available offline before I can preview them and drag them where I want them etc. 

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff

    Hey helpme426, thanks for bringing this to our attention.

     

    I'm not sure how Dropbox Capture could affect syncing of your existing files, but let's see what we can find out about this.

     

    Are you referring to the Dropbox Capture app or the browser version?

     

    Also, are you using a Windows or Mac computer? And which OS version exactly?

     

    Did you get any other updates either on your OS or on Dropbox recently?

     

    Let me know and we'll go from there.

    • helpme426's avatar
      helpme426
      New member | Level 2

      I am using a mac using venture 13.6.1 and I am referring to the finder version I guess. The only thing that changed between yesterday and today is that I enabled dropbox capture and it changed my Screenshots folder behavior. 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff

        Hi helpme426, does this only happen with your screenshots folder? 

         

        Also, would you mind clarifying the Dropbox version you're using on your end? 

         

        You can find this if you hover your mouse over the little Dropbox icon, next to your WiFi on your menu bar. 

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!