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Forum Discussion
jamesalm
10 months agoHelpful | Level 6
Email to Dropbox not working, no files uploading.
I've been using the email to dropbox function pretty consistently for a few months now. Just today I noticed it doesn't seem to be working. I have an application setup to email invoices to my dropbox...
- 8 months ago
Hi Everybody,
This issue should have been resolved for all users. Please let us know if it is still affecting you.
Email to Dropbox only works when files are attached, rather than included inline in the email itself. When using this feature, please make sure to add files as an attachment.
IA Accounting can you try emailing your your file(s) as attachments and let us know if this is working for you?
Thanks,
Ben
Jay
Dropbox Staff
Hi GreyFox386, just to be 100% certain, are the files definitely included as an attachment, and not added into the body of the email?
How large are the files you're trying to email to your account? Do you use any email forwarding or redirections at all?
GreyFox386
9 months agoHelpful | Level 5
Hi Jay,
Yes, trying this as attachments in both PC and Android. On PC using Microsoft Outlook and the paperclip icon to attach, and on Android, using the Gmail app, also with the paperclip. The Excel file I tested with (.xlsx) is 3mb, and the PDF file I tried was 1mb.
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