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nydepot's avatar
nydepot
Helpful | Level 6
7 years ago

Dropbox via a browser - keep getting logged out

I go to my Dropbox via Chrome multiple times a day. Each time it says my session has expired and I need to log in. I do that and get the email that there was a new login. I answer Yes on that. Still,...
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  • nydepot's avatar
    nydepot
    7 years ago

    I tried this and it works fine in FireFox. I tried various tests like using Dropbox in a tab and closing the tab and also leaving a tab open but going to another site and later going back. All worked.

     

    Funny thing, Chrome seems to be working now too. Will continue testing.

     

     

Mark's avatar
Mark
Icon for Super User II rankSuper User II
Have you tried clearing your temporary internet files? Cookies/files etc.
nydepot's avatar
nydepot
Helpful | Level 6
7 years ago

I tried that and it does not solve it. Still get expired session.

  • Rich's avatar
    Rich
    Icon for Super User II rankSuper User II
    7 years ago

    When you sign in, is the Remember me option checked?

    • nydepot's avatar
      nydepot
      Helpful | Level 6
      7 years ago
      Yes, it is.
      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        7 years ago

        Hey nydepot, have you also by any chance tried to see if this happens in another browser, incognito, and made sure you’re not running any browser extensions in the mean time? :thinking:

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