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Forum Discussion
Dropbox tries to back up a file I excluded from back up on Win11
Hi there!
DropBox Backup is trying to back up a file that I had excluded from back up.
I'm using DropBox 194.4.6267 on Windows 11 to back up my e-mails from "%APPDATA%\Thunderbird\Profiles\...
Hi, @Nancy ! Thank you for your message! 😄
The backup seems to complete fine...
... but I still see this when I "View sync issues":
If I restart Dropbox, it will still show the same sync issue as above, and below:
FWIW, if I close Thunderbird, then pause and resume sync, the issue goes away:
When I open Thunderbird and do a "Backup now", the issue comes back.
- Hannah
Dropbox Staff
Hey @FunnyBox, if after you reopen Thunderbird, you don't do a "backup now", does the issue come back after a while?
Hi, Hannah ! It certainly does. I've been having this issue for quite some time.
FWIW, this is not happening only with Thunderbird, I was using it more as a simple example. I recently installed a new version of Evernote, and it also has a very similar issue: file %APPDATA%\Evernote\lockfile is also excluded from syncing, yet DropBox tries to sync it, too:
So it is not an issue specific to Thunderbird. It seems like a bug in the DropBox logic, where it tries to read the file (and/or its metadata) at first anyway, instead of completely ignoring it. My guess is that the dev team could check this at the source code in no time.
