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Forum Discussion
Dropbox sync stuck on main computer
I have my main computer running windows10 hosting a lot of files (let's call him gustavo), in the beginning it costed me 3 days to make the full index but I need al these files on this pc (615029 files)
The syncing finished after 3 days and since then everything was ok... Untill I booted some other computer containing new (and old) files that needed to be synced. After the sync gustavo seemed like to have lost its Dropbox index or wanted to refresh it fully (no reason for it, only a little files where updated trough the other computer). So it started to show the blue (need to sync) icon on all the folders. It advanced to: 487 237. There it got stuck. Now the computer is for 4 days showing the same ammount of files need to be synced... nothing is advancing. Off course I rebooted my pc, restarted the Dropbox deamon (or app) but nothing seems to help.
Two questions:
- what can I do to quickly solve this problem cause no new file are syncing now and that is very irritating for my work.
- how come this issue appears to happen all the time after I booted some computer containing dropbox files that need to be synced (mostly a pc that was not on for a long time).
Please help me out Drtopbox cause this is not the first time it happens. The only solution last times was to completely rebuilt my index which will take for daaays! So please can you provide a more constructive solution?
OK since the Dropbox staff never had any decent solutions I decided to do some research myself and fixed the problem:
- backup your QLLite database where "selective sync" folders are stored:
C:\Users\[username]\AppData\Local\Dropbox\instance1\config.dbx - unlink Dropbox account:
preferences > account > unlink this dropbox - relink your dropbox account and select the same folder where it used to be before
- when dropbox sync is not working yet:
unistall dropbox
delete: C:\Users\[username]\AppData\Local\Dropbox\instance1\*.* - reinstall dropbox
- close dropbox.exe
- replace the "config.dbx" in your: C:\Users\[username]\AppData\Local\Dropbox\instance1 folder with the backuped one.
- start Dropbox.exe
- relink your dropbox account and select the same folder where it used to be before
- victoreeeey! (all your selective sync settings are still there)
- backup your QLLite database where "selective sync" folders are stored:
- Lusil
Dropbox Staff
Hi there Kleajmp F. - Thanks for reaching out to us on the Dropbox Community!
At first, awesome work on the initial troubleshooting! Definitely gives us a better understanding of what's happening.
Could you please clarify for me if you're running the stable version of the desktop app on your computer (named gustavo) by hovering over your Dropbox icon that's next to your computer's clock?
Cheers!
Win10 x64 Dropbox v90.4.307
- Fiona
Hey Kleajmp F.! Thanks for letting us know you are on our latest stable version.
Let's follow the steps below in the exact order you see below.
- Make sure the Dropbox desktop application is running.
- Click on the Dropbox icon in your menu bar and then click on the gear in the Notifications panel.
- Select 'Preferences'
-
Click on the 'Account' tab, and then click in the window under the tab (just anywhere will do)
- Hold down the 'Space' key.
- Click on the 'Fix Hardlinks' button.
- You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones.
- Please wait about ten minutes to see if Dropbox resumes syncing
- If the above steps don’t resolve your issue, please repeat steps 1→5, but at step 6, this time click on the “Fix Permissions” button.
Note:pushpin:
Syncing will start back over after you use the “Fix Permissions” button. This is why we need to allow a few hours to pass and let me know if syncing becomes stuck again.
Get back to us for any questions or concerns.
Thank you!
