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Forum Discussion
Dropbox sync stuck on main computer
I have my main computer running windows10 hosting a lot of files (let's call him gustavo), in the beginning it costed me 3 days to make the full index but I need al these files on this pc (615029 fil...
OK since the Dropbox staff never had any decent solutions I decided to do some research myself and fixed the problem:
- backup your QLLite database where "selective sync" folders are stored:
C:\Users\[username]\AppData\Local\Dropbox\instance1\config.dbx - unlink Dropbox account:
preferences > account > unlink this dropbox - relink your dropbox account and select the same folder where it used to be before
- when dropbox sync is not working yet:
unistall dropbox
delete: C:\Users\[username]\AppData\Local\Dropbox\instance1\*.* - reinstall dropbox
- close dropbox.exe
- replace the "config.dbx" in your: C:\Users\[username]\AppData\Local\Dropbox\instance1 folder with the backuped one.
- start Dropbox.exe
- relink your dropbox account and select the same folder where it used to be before
- victoreeeey! (all your selective sync settings are still there)
- backup your QLLite database where "selective sync" folders are stored:
Lusil
Dropbox Staff
Dropbox StaffHi there Kleajmp F. - Thanks for reaching out to us on the Dropbox Community!
At first, awesome work on the initial troubleshooting! Definitely gives us a better understanding of what's happening.
Could you please clarify for me if you're running the stable version of the desktop app on your computer (named gustavo) by hovering over your Dropbox icon that's next to your computer's clock?
Cheers!
Win10 x64 Dropbox v90.4.307
- Fiona
Hey Kleajmp F.! Thanks for letting us know you are on our latest stable version.
Let's follow the steps below in the exact order you see below.
- Make sure the Dropbox desktop application is running.
- Click on the Dropbox icon in your menu bar and then click on the gear in the Notifications panel.
- Select 'Preferences'
-
Click on the 'Account' tab, and then click in the window under the tab (just anywhere will do)
- Hold down the 'Space' key.
- Click on the 'Fix Hardlinks' button.
- You may be prompted for your a username and password, this is your computer login credentials, not your Dropbox account ones.
- Please wait about ten minutes to see if Dropbox resumes syncing
- If the above steps don’t resolve your issue, please repeat steps 1→5, but at step 6, this time click on the “Fix Permissions” button.
Note:pushpin:
Syncing will start back over after you use the “Fix Permissions” button. This is why we need to allow a few hours to pass and let me know if syncing becomes stuck again.
Get back to us for any questions or concerns.
Thank you!
Hi,
- The Fix Hardlinks sollution I had already tried but didn't work
- Now I'm resetting the permissions, I noticed it started a cmd:
icacls G:\Dropbox /T /Q /C /reset
The owner of the Dropbox directory is GUSTAV/Administrators
My user is part of the Administrators group but since Windows10 even an admin user account does not automaticaly have elevated rights untill you elevate.The Fix Permissions process is now finished, I see the files still have the same owner. Can you give me more technical info please what exactly the permissions need to be to make Dropbox sync or index correctly?
extra info about the syncing:
when I create new files inside my Dropbox folder they get syncted (I can see in the status window). But the syncing on excisting folders does not seem to advance, the blue icon keeps being there. The previous suggested fixes do not seem to help.Any more suggestions?
The need to sync number is now on 487 240.
Yesterday it was: 487 237.- Fiona
Let's make sure that anotyher app is not keeping these files/folders busy at the time. :arrows_counterclockwise:
Please quit any other programs that might be using these files by following these steps:
On Windows:
1) Press Ctrl-Alt-Delete keys at the same time.
2) Select "Start Task Manager."
3) Select the "Processes" tab.
4) Select any apps running except Dropbox and press the "End Process" button.Then quit and restart the Dropbox desktop app and see how this goes.
Thank you for your patience with this.
