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tuhinpaul's avatar
tuhinpaul
Helpful | Level 6
6 years ago

Dropbox sync is freezing my computer

Hi, I am a paying user of Dropbox. I am using Windows 10. A few weeks back I have upgraded to v 76.4.126. I have enabled smart sync for all files except a few with default settings as online only. ...
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  • tuhinpaul's avatar
    tuhinpaul
    6 years ago
    Hi Lusil,
    In my case Dropbox's smart sync + a large number of files might be causing trouble with my explorer. Dropbox was always stuck in downloading mode. By limiting the download speed to 100kbps I could improve the situation. But I still faced freezing a couple of times daily even after a fresh install of OS. At present I am using a new laptop, and things are working fine on that.
    I would suggest you uninstall Dropbox and then reinstall it. Then progressively sync small number of files at a time. Hopefully this would work. That's what I did on the new laptop and it's working fine.
Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff

Hey tuhinpaul, 

Just wanted to follow up on this thread and check if you were able to resolve your concern in the end. If so, what steps did you follow? 

Thanks in advance! :laughing:

tuhinpaul's avatar
tuhinpaul
Helpful | Level 6
6 years ago
Hi Lusil,
In my case Dropbox's smart sync + a large number of files might be causing trouble with my explorer. Dropbox was always stuck in downloading mode. By limiting the download speed to 100kbps I could improve the situation. But I still faced freezing a couple of times daily even after a fresh install of OS. At present I am using a new laptop, and things are working fine on that.
I would suggest you uninstall Dropbox and then reinstall it. Then progressively sync small number of files at a time. Hopefully this would work. That's what I did on the new laptop and it's working fine.
  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    That's great, tuhinpaul! Thanks for letting us know what did the trick for you.

    If you have any other questions in the future, don't hesitate to get back to us and, in the meantime, have a wonderful week ahead! 

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