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Forum Discussion

tuhinpaul's avatar
tuhinpaul
Helpful | Level 6
6 years ago

Dropbox sync is freezing my computer

Hi, I am a paying user of Dropbox. I am using Windows 10. A few weeks back I have upgraded to v 76.4.126. I have enabled smart sync for all files except a few with default settings as online only. ...
Desktop
Sync
  • tuhinpaul's avatar
    tuhinpaul
    6 years ago
    Hi Lusil,
    In my case Dropbox's smart sync + a large number of files might be causing trouble with my explorer. Dropbox was always stuck in downloading mode. By limiting the download speed to 100kbps I could improve the situation. But I still faced freezing a couple of times daily even after a fresh install of OS. At present I am using a new laptop, and things are working fine on that.
    I would suggest you uninstall Dropbox and then reinstall it. Then progressively sync small number of files at a time. Hopefully this would work. That's what I did on the new laptop and it's working fine.
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
6 years ago

Take as much time as you need to check things out on your end Paul.

Just keep us posted!

  • tuhinpaul's avatar
    tuhinpaul
    Helpful | Level 6
    6 years ago

    Walter the problem is still persisting even after I have changed the permissions as mentioned in the link provided by you. 

    I have also gone through all the other checklists:

    The desktop app is syncing a large number of files
    Current status: Downloading 179346 files @ 288kbps even though I have set the download bandwidth to 100 KB/s

    External factors (or third-party apps) are conflicting with Dropbox
    Computer freezes even when Avast antivirus is disabled. No other app seems to be interfering.

    Files in the Dropbox folder have incorrect file permissions
    Already performed the operations outlined in this step

    There are a large number of files in your Dropbox folder
    It's true that I have a large number of files (179000+) but nothing extraordinarily large number.

    The Dropbox folder is installed on a NAS device
    No it is not.

    Your file system doesn’t support extended attributes
    Earlier things were working fine so I guess this is not an issue at all

    Symlinks are causing issues
    There are no symlinks

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      6 years ago

      Thanks for going through all these steps for me tuhinpaul - most appreciated.

      As I wanted to get a more concrete view of your setup and account's specifics, I just sent you a brief message to your Dropbox associated email address.

      At your earliest convenience, please take a look at your inbox and we'll take it from there. 

      Thanks again and until we speak again, enjoy the rest of your day!

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey tuhinpaul, 

        Just wanted to follow up on this thread and check if you were able to resolve your concern in the end. If so, what steps did you follow? 

        Thanks in advance! :laughing:

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