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Forum Discussion

Dropbloke's avatar
Dropbloke
Explorer | Level 3
2 years ago

Dropbox stuck indexing files

My Dropbox has been stuck indexing 1,694 files for the last few days. My Dropbox folder content is different on my home and work computers. And desktop folders "don't exist"  online if I try to share...
Desktop
Sync
  • Walter's avatar
    Walter
    2 years ago

    Hey Dropbloke, sorry to jump in here, but could you try fixing your hardlinks and permissions as outlined here and let us know if syncing gets stuck at the exact same number of files again? 

Mike G's avatar
Mike G
Explorer | Level 3
2 years ago

My files will not sync to dropbox. They seem stuck when I click on the icon it just 6 files syncing. But this has beed going on for almost 24 hours now. I closed the excel file on my computer after I saved to dropbox, but then I went to open it and all I have is a 2 day old version. How do I get the correct copy to sync so I can access it. I saved a few times and I am concerned that even when the correct file syncs then it make sync another old one over the top of it. How do I get help with this?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Mike G, let's jump right into this!

     

    Could you let me know the app's exact status and Dropbox version as shown in your system tray/menu bar?

     

    Also, what is the OS that you're using? Can you click on your avatar in the app's preferences and then on the 'View sync issues' option?

     

    Are there any files listed there?

     

    Let me know what you find!

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