You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

pdiseris's avatar
pdiseris
New member | Level 2
5 years ago

Dropbox stopped syncing since update

Ever since Dropbox released their new update, my files have been stuck on the same few hundred files and haven't been able to sync or save anything new in over 4 months. All the while they keep charg...
Desktop
Sync
  • Daphne's avatar
    Daphne
    5 years ago

    Hey pdiseris, I hope you're well today!

    The first thing I would suggest to check would be to correct the hardlinks and permissions within the Dropbox folder. You can do this with the below steps:

    1. Click the Dropbox icon in your menu bar/system tray.
    2. Click the profile pic/initials icon in the top right of the window.
    3. Choose "Preferences..."
    4. Go to the "Account" tab.
    5. While holding the Option/Alt key (Mac) or the Space bar Alt+H keys (Windows), click "Fix Hardlinks".
    6. You might be prompted to enter your computer's username and password (not Dropbox's).

    The app might need to sync for a while after doing this, so please just keep an eye out for any progress.

    Let me know how it goes!

     

    EDIT: Just updated the steps to reflect the new changes.

pdiseris's avatar
pdiseris
New member | Level 2

When I press the `Fix Hardlinks' button, nothing happens. 

pdiseris's avatar
pdiseris
New member | Level 2
5 years ago

As it happens, after 30mins, I received a notification that the hard links were repaired. i've restarted Dropbox and will see now if the syncing will progress as it should. I'll leave it running all day and check back to see if my local changes upload to the Dropbox server. I have thousands of unsynced new files that need to upload. 

 

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Hey pdiseris, I'm very glad to hear that!

    It can indeed take a little time for fixing the hardlinks and permissions to take effect, especially if you have a lot of files in your Dropbox folder.

    I've made sure to pass this along to your open ticket with our Support team too, just to keep them in the loop.

    Keep me posted on the progress, I'm looking forward to hearing back from you.

    Cheers!

    • pdiseris's avatar
      pdiseris
      New member | Level 2
      5 years ago

      Hi Daphne, this seems to have solved my problem as far as I can tell. Uploads are progressing. I'll keep you posted.

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Hi again pdiseris.

        I was just wondering if you've had success with syncing over the weekend or if the issue is persisting?

        Looking forward to your update!

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