You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.
Forum Discussion
Dropbox silently moved my Dropbox folder and enrolled me in a beta program without asking!
I just spent 30 minutes trying to diagnose a weird issue where changes on my computer stopped syncing to phone, and I am now extremely annoyed to discover that: Dropbox has silently enrolled me ...
OK so I'm wondering if this is related to when I changed my Dropbox email address 11 days ago on 3 February. I did that on the Dropbox website. The Dropbox app on iOS immediately picked up the new email address, but the Dropbox app on my computer (running macOS Sonoma 14.2.1) did not. In order to fix this, I signed out and signed back in again with the macOS Dropbox app. Surprisingly, this meant I had to re-apply the Dropbox app settings. But I thought I set them to be the same as they were before.
If this is related to what happened, it still seems crazy. Simply changing your email address should leave such a trail of devastation behind!
- Nancy
Dropbox Staff
Hi jmsgwd, and thanks for your post. Let’s have a look.
Can you please clarify what’s the exact app version that you see now, when hovering over the small Dropbox icon in your menu bar?
In general, you need to manually enable the early releases option, so that you’re included in the beta releases in the future.
I’m also sorry to hear about your updates. From your description, it seems like your Dropbox app was updated to the macOS on File Provider version, when you relinked/signed back into the Dropbox app.
Hope this clarifies things a bit.
Thanks for your response Nancy.
The Dropbox app version I'm running on macOS is 194.2.2179.
Yes the information on macOS on File Provider info is somewhat helpful. But it raises as many questions as it answers:- Why was there no notification or warning that this change was coming?
- How did the feature get enabled without my consent?
- Why did it create a separate copy of my Dropbox data in a new location, and leave the original Dropbox folder in the original location containing a snapshot of my data at the time the change happened?
There has to be a single source of truth! Of course I'm going to assume my Dropbox folder is still my Dropbox folder unless I'm told otherwise. My original Dropbox folder is still there, in the same location, with the same name, containing all my data, and with the same special icon in Finder. And yet it's not my Dropbox folder any more! It's a non-synced duplicate my data, which is now a fork of the real data - and I now need to figure out how to merge together 11 days worth of changes I made separately on different devices. I need help in resolving this mess 😠.
- Hannah
Thanks for your response, jmsgwd, and for the feedback as well.
The updated Dropbox for macOS on File Provider experience is not really a feature, but a change in the usability of the app.
It was developed to adhere to the requirement as set out by Apple and to ensure the best possible experience for our Mac users long into the future.
Regarding your issue with the two Dropbox folders, just to confirm, if you go to the "sync" tab in your preferences, what's the location of the syncing Dropbox folder?
Also, what is the sync status of the app, when you hover over your Dropbox icon?
Could it be that the update is not finished yet?
