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Forum Discussion
Dropbox not syncing files
I use my dropbox a lot, but for the past couple of day I guess it hasn't been syncing my files? I was just going through the folder and most stuff has the green checkmark, but the most recent stuff h...
phoenixfury7 wrote:
None of that seemed to work. I am using basic and my version is updated to 48.4.58. If I restart my computer, will I lose the files that have not uploaded yet?
Hello, phoenixfury7...
Thank you for posting more information.
The files reside in the Dropbox folder on your hard drive so restarting your computer won't cause files to be lost. After your computer restarts and the Desktop Client loads again, it will merely continue syncing from where it was prior to the restart.
Since you mentioned that you have a Basic account, please confirm that you're not over your storage space limitations (eg: 750 MB of 2 GB used).
I have files that I've saved in the dropbox folder on my computer but they aren't syncing so I can access them on my phone.
Then when I try and move those same files from that dropbox folder to my computer's hard drive they are just short cuts.
Can anyone help me? These files are university notes, pdfs and transcripts I need for upcoming exams and I'm very worried as I need to access the original files.
Thanks.
Megan
Dropbox Staff
Dropbox StaffHi borghz, thanks for posting on our Community and sorry to hear about your syncing issue.
To have a better look into this, could you tell me if the desktop app is running normally on your computer?
If so, is it showing 'up to date' in your system tray/menu bar or is it still syncing?
Let me know, and we'll take it from there.
To have a better look into this, could you tell me if the desktop app is running normally on your computer?
If so, is it showing 'up to date' in your system tray/menu bar or is it still syncing?
Let me know, and we'll take it from there.
