We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

phoenixfury7's avatar
phoenixfury7
Explorer | Level 4
7 years ago

Dropbox not syncing files

I use my dropbox a lot, but for the past couple of day I guess it hasn't been syncing my files? I was just going through the folder and most stuff has the green checkmark, but the most recent stuff h...
Desktop
Sync
  • 310EI's avatar
    310EI
    7 years ago
    phoenixfury7 wrote:

    None of that seemed to work. I am using basic and my version is updated to 48.4.58. If I restart my computer, will I lose the files that have not uploaded yet?

    Hello, phoenixfury7...

     

    Thank you for posting more information.

     

    The files reside in the Dropbox folder on your hard drive so restarting your computer won't cause files to be lost.  After your computer restarts and the Desktop Client loads again, it will merely continue syncing from where it was prior to the restart.

     

    Since you mentioned that you have a Basic account, please confirm that you're not over your storage space limitations (eg: 750 MB of 2 GB used).

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
7 years ago
Hey there phoenixfury7! Thanks for posting your question on the forum! Welcome aboard! 
 
I just wanted to follow up on this & ask if you were able to check out what 310EI suggested? Are you still encountering this issue or were you able to resolve your concern in the end? 
 
Please do keep us updated on the matter here & let us know if you have any additional questions. In the mean time, have a grand day ahead and I look forward to hearing back from you! :grin:

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!