Dropbox not syncing files with emojis in the filename
Hello, I am trying to use dropbox to sync an application that has a bunch of image files in a subfolder. The image files are of emojis, and each filename IS the emoji that it represents. For exam...
2) Make sure you are not running a Beta version of the Dropbox app :
1. Log in to www.dropbox.com using your web browser. 2. Click on your name at the top right corner of the page. 3. Click on "Settings". 4. From the "Profile" tab, scroll down to the section titled "Preferences" and uncheck the box next to "Include me in early releases" if it is checked. 5. Then download the latest stable version of the Dropbox desktop application. Once you install the stable build, it might take some time to re-index the files and sync any pending changes.
4) If you made sure all of the above are configured correctly, please raise a ticket with our support team providing the context of the issue so that we can check what's going on.
I'm not here to defend Dropbox, but I think the characterization that Dropbox does not support emoji is not correct. They DO support emoji's, but only a subset of emoji's that are have more universal support accross systems. That subset is described in previous posts within this thread.
This limition does mean that we have to be careful which emoji we can use, and it is it has been a bit annoying on my part because I constantly have to check for unsupported unicode characters (emoji are unicode) and delete them from filenames in order to sync.
My feedback to Dropbox:
1. If you can easily extend support to the wider set of unicode characters, please do so.
2. If not, at least please give us an easy way to systemically check for files that fail to sync due to unsupported names. As of right now, it fails silently, and I have to manually check for which files have the "red" mark next to it with a visual scan, which is not a good use of my time.
The problem is that the average end user isn't going to care that only a subset of emoji isn't supported nor will they care about the explaination. They'll just say that files failing to sync because of characters in the filename is broken... and they are entirely correct.
I think this would have been fixed faster if files with accents or file using non-latin alphabets didn't sync. Then it would have been taken seriously.
The problem is failing silently. I've lost files and clobbered updates because I wasn't aware that some files and folders were not being synced. If I can't rely on it then I can't and won't use it.
Financially supporting a company that only supports a subset of unicode in filenames when every other cloud storage company supports full unicode filenames is more unresonable in my opinion.
However you are free to spend your money as you wish
I don't need Unicode support in filenames - it would have been trivial for me to rename the file that brought this to my attention. However, what I do need is for the product not to fail silently. Dropbox is happy to report other types of sync issues so that I can address them. Why not this one?
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Get support and advice from the Dropbox Community.","title":"Create, upload, and share","shortTitle":"Create, upload, and share","parent":{"__ref":"Category:category:101001000"},"ancestors":{"__typename":"CoreNodeConnection","edges":[{"__typename":"CoreNodeEdge","node":{"__ref":"Community:community:mxpez29397"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:English"}},{"__typename":"CoreNodeEdge","node":{"__ref":"Category:category:101001000"}}]},"userContext":{"__typename":"NodeUserContext","canAddAttachments":false,"canUpdateNode":false,"canPostMessages":false,"isSubscribed":false},"theme":{"__ref":"Theme:customTheme1"},"boardPolicies":{"__typename":"BoardPolicies","canViewSpamDashBoard":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.access_spam_quarantine.allowed.accessDenied","args":[]}},"canArchiveMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","key":"error.lithium.policies.content_archivals.enable_content_archival_settings.accessDenied","args":[]}},"canPublishArticleOnCreate":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","key":"error.lithium.policies.forums.policy_can_publish_on_create_workflow_action.accessDenied","args":[]}},"canReadNode":{"__typename":"PolicyResult","failureReason":null}},"avatar":null,"topicsCount":5457,"messageActivity":{"__typename":"MessageActivity","corePropertyChangeTime":"2025-04-21T14:57:24.491-07:00"},"forumPolicies":{"__typename":"ForumPolicies","canReadNode":{"__typename":"PolicyResult","failureReason":null}},"eventPath":"category:101001000/category:English/community:mxpez29397board:101001014/"},"ForumTopicMessage:message:263856":{"__typename":"ForumTopicMessage","uid":263856,"subject":"Dropbox not syncing files with emojis in the filename","id":"message:263856","revisionNum":2,"repliesCount":29,"author":{"__ref":"User:user:204995"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:101001014"},"conversation":{"__ref":"Conversation:conversation:263856"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:263856"},"body@stripHtml({\"truncateLength\":200})":" Hello, I am trying to use dropbox to sync an application that has a bunch of image files in a subfolder. The image files are of emojis, and each filename IS the emoji that it represents. For exam...","body@stringLength":"875","rawBody":"
Hello,
I am trying to use dropbox to sync an application that has a bunch of image files in a subfolder. The image files are of emojis, and each filename IS the emoji that it represents. For example, \"😀.png\" contains a custom image of the 😀 emoji that the program uses.
The issue is that Dropbox won't sync any of the files that have emojis in the filenames. They all get the red X when I try to upload through the filesystem, and I get an error when I try to upload through the web.
I could put everything in a zip file, but I need to be able to run the application out of the dropbox folder on my other computer without extracting.
Any ideas on how to get these files to sync?
Thanks!
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I'm not here to defend Dropbox, but I think the characterization that Dropbox does not support emoji is not correct. They DO support emoji's, but only a subset of emoji's that are have more universal support accross systems. That subset is described in previous posts within this thread.
This limition does mean that we have to be careful which emoji we can use, and it is it has been a bit annoying on my part because I constantly have to check for unsupported unicode characters (emoji are unicode) and delete them from filenames in order to sync.
My feedback to Dropbox:
1. If you can easily extend support to the wider set of unicode characters, please do so.
2. If not, at least please give us an easy way to systemically check for files that fail to sync due to unsupported names. As of right now, it fails silently, and I have to manually check for which files have the \"red\" mark next to it with a visual scan, which is not a good use of my time.
","body@stringLength":"1055","rawBody":"
I'm not here to defend Dropbox, but I think the characterization that Dropbox does not support emoji is not correct. They DO support emoji's, but only a subset of emoji's that are have more universal support accross systems. That subset is described in previous posts within this thread.
This limition does mean that we have to be careful which emoji we can use, and it is it has been a bit annoying on my part because I constantly have to check for unsupported unicode characters (emoji are unicode) and delete them from filenames in order to sync.
My feedback to Dropbox:
1. If you can easily extend support to the wider set of unicode characters, please do so.
2. If not, at least please give us an easy way to systemically check for files that fail to sync due to unsupported names. As of right now, it fails silently, and I have to manually check for which files have the \"red\" mark next to it with a visual scan, which is not a good use of my time.
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Some emojis are supported, however, the issue is related to UTF encoding.
\n
The emojis that aren't working (along with many other, newer emoji) use 4 bytes, which our filesystem doesn't support. The emoji that do work on Dropbox.com are those that use less than 4 bytes.
\n
\n
Dropbox supports using emoji that fall in the Basic Multilingual Plance in file and folder names on the website (although there are some OSes that might not sync the files to your desktop computer due to not playing nice with local filesystems).
\n
\n
Emoji that fall into the Supplementary Multilingual Plane won't work with the Dropbox underlying filesystem, newer emoji fall into this category and are not expected to sync with Dropbox.
\n
\n
Hope this helps to clarify matters!
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It's one thing to have a hole in your pants and an entirely different thing to patch said hole.
It's been about two years and really nothing has been done to fix the incompatibility with Dropbox and emoji in filenames.
I'm fairly certain it doesn't even raise an error when syncing.
This is certainly a bug. Windows and OS X aren't going to remove emoji filename support anytime soon.
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It's one thing to have a hole in your pants and an entirely different thing to patch said hole.
It's been about two years and really nothing has been done to fix the incompatibility with Dropbox and emoji in filenames.
I'm fairly certain it doesn't even raise an error when syncing.
This is certainly a bug. Windows and OS X aren't going to remove emoji filename support anytime soon.
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Dropbox not syncing files with emojis in the filename","moderationData":{"__ref":"ModerationData:moderation_data:420293"},"body":"
The problem is that the average end user isn't going to care that only a subset of emoji isn't supported nor will they care about the explaination. They'll just say that files failing to sync because of characters in the filename is broken... and they are entirely correct.
I think this would have been fixed faster if files with accents or file using non-latin alphabets didn't sync. Then it would have been taken seriously.
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The problem is failing silently. I've lost files and clobbered updates because I wasn't aware that some files and folders were not being synced. If I can't rely on it then I can't and won't use it.
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If you're interested, you can suggest this change for others to vote on, so the dev team can look into this in future!
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Supporting a non-obvious subset of unicode is not a reasonable product decision.
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Financially supporting a company that only supports a subset of unicode in filenames when every other cloud storage company supports full unicode filenames is more unresonable in my opinion.
However you are free to spend your money as you wish
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I don't need Unicode support in filenames - it would have been trivial for me to rename the file that brought this to my attention. However, what I do need is for the product not to fail silently. Dropbox is happy to report other types of sync issues so that I can address them. Why not this one?
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