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Helpful | Level 5

8 years ago

Solved

Dropbox not syncing files with emojis in the filename

Hello,

I am trying to use dropbox to sync an application that has a bunch of image files in a subfolder. The image files are of emojis, and each filename IS the emoji that it represents. For example, "😀.png" contains a custom image of the 😀 emoji that the program uses.

The issue is that Dropbox won't sync any of the files that have emojis in the filenames. They all get the red X when I try to upload through the filesystem, and I get an error when I try to upload through the web.

I could put everything in a zip file, but I need to be able to run the application out of the dropbox folder on my other computer without extracting.

Any ideas on how to get these files to sync?

Thanks!

sync

Walter
3 years ago
These are your online settings DiMarco - not the desktop app's preferences.

To bring up the latter, you'd need to click on the Dropbox icon in your menu bar.

If you don't have one, it means that the desktop app isn't running/installed on your computer at the moment.

29 Replies

Rich
Super User II
8 years ago
A red X on your files indicates a sync error, which can happen when a filename contains illegal or incompatible characters. More than likely the emoji characters are simply not compatible and you won't be able to sync them.

While the following help article doesn't list emoji characters, it does provide information on why certain files don't sync.

https://www.dropbox.com/help/syncing-uploads/files-not-syncing
- RubixVi
  New member | Level 2
  8 years ago
  Rich is correct, the file character issue will occur on most platforms, ie. if the files were to sync to windows, they would have no idea how to read it. So use something more universal.
  - Christian W.10
    Helpful | Level 5
    8 years ago
    Thanks for your replies. The files are on Windows now, it reads them fine. Mac does as well. I can't rename them, they were named by the developer of the application, renaming them will break it.
    
    I guess file this under something that "should" work but "doesn't?"
Marjonneke
New member | Level 2
7 years ago
I've done some testing and these are the emojis I've found to sync successfully.
✅♥️ ⬇️ ☂️ ⬛️ ⏹ ☀️ ☘️ ✈️ ✂️
aronskaya
New member | Level 2
5 years ago
Same here, I cannot sync files with emojis in names. It is really frustrating. If the operating systems support these names, Dropbox has to support them, too.

I use Dropbox to sync my notes, and emojis in note's names are really helpful. Please consider to fix this.
- Jay
  Dropbox Staff
  5 years ago
  Hi aronskaya, thanks for messaging the Community!
  
  Some emojis are supported, however, the issue is related to UTF encoding.
  
  The emojis that aren't working (along with many other, newer emoji) use 4 bytes, which our filesystem doesn't support. The emoji that do work on Dropbox.com are those that use less than 4 bytes.
  
  Dropbox supports using emoji that fall in the Basic Multilingual Plance in file and folder names on the website (although there are some OSes that might not sync the files to your desktop computer due to not playing nice with local filesystems).
  
  Emoji that fall into the Supplementary Multilingual Plane won't work with the Dropbox underlying filesystem, newer emoji fall into this category and are not expected to sync with Dropbox.
  
  Hope this helps to clarify matters!
  - Earl M.
    Helpful | Level 6
    5 years ago
    It's one thing to have a hole in your pants and an entirely different thing to patch said hole.
    
    It's been about two years and really nothing has been done to fix the incompatibility with Dropbox and emoji in filenames.
    I'm fairly certain it doesn't even raise an error when syncing.
    
    This is certainly a bug. Windows and OS X aren't going to remove emoji filename support anytime soon.
bostiq
New member | Level 2
12 months ago
It's 2024:
Still not supporting emojis???
Am I supposed to edit hundreds of filenames by hand??
Unbelievable.

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Hello,

I am trying to use dropbox to sync an application that has a bunch of image files in a subfolder. The image files are of emojis, and each filename IS the emoji that it represents. For example, \"😀.png\" contains a custom image of the 😀 emoji that the program uses.

Any ideas on how to get these files to sync?

Thanks!

","body@stringLength":"875","rawBody":"

Hello,

I am trying to use dropbox to sync an application that has a bunch of image files in a subfolder. The image files are of emojis, and each filename IS the emoji that it represents. For example, \"😀.png\" contains a custom image of the 😀 emoji that the program uses.

Any ideas on how to get these files to sync?

Thanks!

","kudosSumWeight":5,"postTime":"2018-02-07T03:37:13.926-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:sync","text":"sync","time":"2021-10-06T07:45:18.620-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:263856_2"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":14129},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hello, I am trying to use dropbox to sync an application that has a bunch of image files in a subfolder. 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Dropbox not syncing files with emojis in the filename","moderationData":{"__ref":"ModerationData:moderation_data:263865"},"body":"

A red X on your files indicates a sync error, which can happen when a filename contains illegal or incompatible characters. More than likely the emoji characters are simply not compatible and you won't be able to sync them.

While the following help article doesn't list emoji characters, it does provide information on why certain files don't sync.

https://www.dropbox.com/help/syncing-uploads/files-not-syncing

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Thanks for your replies. The files are on Windows now, it reads them fine. Mac does as well. I can't rename them, they were named by the developer of the application, renaming them will break it.

I guess file this under something that \"should\" work but \"doesn't?\"

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I've done some testing and these are the emojis I've found to sync successfully.

✅♥️ ⬇️ ☂️ ⬛️ ⏹ ☀️ ☘️ ✈️ ✂️

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Same here, I cannot sync files with emojis in names. It is really frustrating. If the operating systems support these names, Dropbox has to support them, too.

I use Dropbox to sync my notes, and emojis in note's names are really helpful. Please consider to fix this.

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Hi aronskaya, thanks for messaging the Community!

Some emojis are supported, however, the issue is related to UTF encoding.

The emojis that aren't working (along with many other, newer emoji) use 4 bytes, which our filesystem doesn't support. The emoji that do work on Dropbox.com are those that use less than 4 bytes.

Dropbox supports using emoji that fall in the Basic Multilingual Plance in file and folder names on the website (although there are some OSes that might not sync the files to your desktop computer due to not playing nice with local filesystems).

Emoji that fall into the Supplementary Multilingual Plane won't work with the Dropbox underlying filesystem, newer emoji fall into this category and are not expected to sync with Dropbox.

Hope this helps to clarify matters!

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It's one thing to have a hole in your pants and an entirely different thing to patch said hole.

It's been about two years and really nothing has been done to fix the incompatibility with Dropbox and emoji in filenames.

I'm fairly certain it doesn't even raise an error when syncing.

This is certainly a bug. Windows and OS X aren't going to remove emoji filename support anytime soon.

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It's 2024:

Still not supporting emojis???

Am I supposed to edit hundreds of filenames by hand??

Unbelievable.

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