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Forum Discussion
Dropbox not syncing certain files
For the past few days, dropbox has not synced a few specific files on my mac. I get this when I check the status in menu bar I've cleared cache, fixed permissions, and run check disk...
Problem possibly solved, but I don't really know how. I logged out of dbox online then closed and opened dbox desktop. Then I dragged the master file (with it's sub-files) into the dbox folder. I got a message asking if I want to replace the file duplicates (which meant the files were in dbox online but I wasn't able to view them before). I answered, Skip. The sync closed, then I logged on to dbox online and all the files were there. Let's hope the issue doesn't re-occur. :)
Suddenly there are files in a folder that are not backed up. Other files in the same folder are backed up. Has anyone experienced the same?
Hannah
Dropbox Staff
Dropbox StaffThanks for clarifying, StigN.
What is the sync status and version of the Dropbox application on your PC (not the work PC, the other one)?
You can hover over the Dropbox icon in your system tray to find this info.
Version 184.4.6543
Uploading 4 files.....
Downloading 2 files.....
The up/downloading has been there for a long time and nothing happens.- Jay
Hi StigN, can you see which files these are from within the Dropbox folder by seeing the blue sync icon?
Do they have any unsupported characters in the file name?
Hi.
No, just normal letters.
And they have been synced with the other Pc and iPhone for at least 5-6 years now without any problems.
And of course also at Dropbox.com
