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Forum Discussion
Dropbox not syncing certain files
For the past few days, dropbox has not synced a few specific files on my mac. I get this when I check the status in menu bar I've cleared cache, fixed permissions, and run check disk...
Problem possibly solved, but I don't really know how. I logged out of dbox online then closed and opened dbox desktop. Then I dragged the master file (with it's sub-files) into the dbox folder. I got a message asking if I want to replace the file duplicates (which meant the files were in dbox online but I wasn't able to view them before). I answered, Skip. The sync closed, then I logged on to dbox online and all the files were there. Let's hope the issue doesn't re-occur. :)
Hi All,
There are certain files with a folder on my system that do not sync with Dropbox. Every day I run automation scripts and the files are updated on my computer. I have selected the whole folder to sync but some files do not sync at all. I have tried all the troubleshooting steps. Can someone please advise?
- Hannah
Dropbox Staff
Hey akshay2023, thanks for bringing this to our attention.
Are you on a Mac or Windows computer?
Do the files contain any incompatible characters?
And what's the sync status and version of the Dropbox app, if you hover over your Dropbox icon?
The sync status shows up to date. And the version is 179.4.4917. I am using a windows 11 laptop
- Walter
Hey akshay2023, sorry to jump in here, but could you clarify how you're editing those files exactly? I'm only asking since you mentioned something about automation scripts.
Do those changes make it to our server, meaning are you able to see them reflected on your files on the website?
