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Forum Discussion

bauss's avatar
bauss
Explorer | Level 4
8 years ago

Dropbox not syncing certain files

For the past few days, dropbox has not synced a few specific files on my mac.   I get this when I check the status in menu bar     I've cleared cache, fixed permissions, and run check disk...
Desktop
Sync
  • clegs's avatar
    clegs
    7 years ago

    Problem possibly solved, but I don't really know how. I logged out of dbox online then closed and opened dbox desktop. Then I dragged the master file (with it's sub-files) into the dbox folder.  I got a message asking if I want to replace the file duplicates (which meant the files were in dbox online but I wasn't able to view them before). I answered, Skip.  The sync closed, then I logged on to dbox online and all the files were there. Let's hope the issue doesn't re-occur.  :) 

Chazza's avatar
Chazza
Helpful | Level 5
Also, recently updated to High Sierra, so feel it is linked to that.
Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
8 years ago
Hey all, as you’ve mentioned that you’ve already reached out to us, I‘d like to follow-up on these requests. Could you include your ticket IDs to reference in your reply, so that I look them up internally? 
 
Thanks in advance & I’m looking forward to hearing back from you! 
  • sweetsound2001's avatar
    sweetsound2001
    Explorer | Level 4
    8 years ago

    My ticket ID is 7242407

  • Chazza's avatar
    Chazza
    Helpful | Level 5
    8 years ago

     
    Ticket #7245385

    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago

      Hey Chazza & sweetsound2001, I’ve located your support tickets on our system and I can see you're in direct communication with our colleagues there. 

       

      Please include all details on the case there, rest assured that you're in safe hands! 

        

      Hope this is helpful to you & wishing you a lovely rest of the day ahead! 

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