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Forum Discussion

bauss's avatar
bauss
Explorer | Level 4
8 years ago

Dropbox not syncing certain files

For the past few days, dropbox has not synced a few specific files on my mac.   I get this when I check the status in menu bar     I've cleared cache, fixed permissions, and run check disk...
Desktop
Sync
  • clegs's avatar
    clegs
    7 years ago

    Problem possibly solved, but I don't really know how. I logged out of dbox online then closed and opened dbox desktop. Then I dragged the master file (with it's sub-files) into the dbox folder.  I got a message asking if I want to replace the file duplicates (which meant the files were in dbox online but I wasn't able to view them before). I answered, Skip.  The sync closed, then I logged on to dbox online and all the files were there. Let's hope the issue doesn't re-occur.  :) 

Chazza's avatar
Chazza
Helpful | Level 5

I am having a similar issue with some font files. They've been in my Dropbox and fine for years. All of a sudden, syncing seems to be stuck, and Dropbox is reporting it can't sync the files. 

Chazza's avatar
Chazza
Helpful | Level 5
8 years ago
Also, recently updated to High Sierra, so feel it is linked to that.
  • Jane's avatar
    Jane
    Icon for Dropbox Staff rankDropbox Staff
    8 years ago
    Hey all, as you’ve mentioned that you’ve already reached out to us, I‘d like to follow-up on these requests. Could you include your ticket IDs to reference in your reply, so that I look them up internally? 
     
    Thanks in advance & I’m looking forward to hearing back from you! 
    • sweetsound2001's avatar
      sweetsound2001
      Explorer | Level 4
      8 years ago

      My ticket ID is 7242407

    • Chazza's avatar
      Chazza
      Helpful | Level 5
      8 years ago

       
      Ticket #7245385

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        8 years ago

        Hey Chazza & sweetsound2001, I’ve located your support tickets on our system and I can see you're in direct communication with our colleagues there. 

         

        Please include all details on the case there, rest assured that you're in safe hands! 

          

        Hope this is helpful to you & wishing you a lovely rest of the day ahead! 

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