You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

bauss's avatar
bauss
Explorer | Level 4
8 years ago

Dropbox not syncing certain files

For the past few days, dropbox has not synced a few specific files on my mac.   I get this when I check the status in menu bar     I've cleared cache, fixed permissions, and run check disk...
Desktop
Sync
  • clegs's avatar
    clegs
    7 years ago

    Problem possibly solved, but I don't really know how. I logged out of dbox online then closed and opened dbox desktop. Then I dragged the master file (with it's sub-files) into the dbox folder.  I got a message asking if I want to replace the file duplicates (which meant the files were in dbox online but I wasn't able to view them before). I answered, Skip.  The sync closed, then I logged on to dbox online and all the files were there. Let's hope the issue doesn't re-occur.  :) 

Chazza's avatar
Chazza
Helpful | Level 5
8 years ago

I am having a similar issue with some font files. They've been in my Dropbox and fine for years. All of a sudden, syncing seems to be stuck, and Dropbox is reporting it can't sync the files. 

  • Chazza's avatar
    Chazza
    Helpful | Level 5
    8 years ago
    Also, recently updated to High Sierra, so feel it is linked to that.
    • Jane's avatar
      Jane
      Icon for Dropbox Staff rankDropbox Staff
      8 years ago
      Hey all, as you’ve mentioned that you’ve already reached out to us, I‘d like to follow-up on these requests. Could you include your ticket IDs to reference in your reply, so that I look them up internally? 
       
      Thanks in advance & I’m looking forward to hearing back from you! 
      • sweetsound2001's avatar
        sweetsound2001
        Explorer | Level 4
        8 years ago

        My ticket ID is 7242407

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!