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Forum Discussion

coymeetsworld's avatar
coymeetsworld
Helpful | Level 6
5 years ago

Dropbox is continuously reporting it's syncing, or indexing on Windows 10.

Hello, Despite not making any changes to my Dropbox folder contents on my Windows host the Dropbox icon is at a constant syncing and/or indexing state and I cannot tell what it is actually trying t...
Desktop
Sync
Windows
  • coymeetsworld's avatar
    coymeetsworld
    5 years ago

    Several documents were showing up in the Windows File Explorer, but had a gray x icon on it. I right clicked on all of them and selected Smart Sync->Local. They downloaded (changing the icon to green checkmark), and then then the sync icon on the Dropbox icon in the status bar went away. I'm not sure why I needed to do manually select Smart Sync for each individual file when I'm using Selective Sync and specified that folder, but that appears to have stopped the continous syncing for me at least for now.

Daphne's avatar
Daphne
Icon for Dropbox Staff rankDropbox Staff

Hey Chillosoph, I hope you're having a good day so far!

I've merged your post here as you described a similar issue. Can you please take a look at my first post here and let me know if this does the trick?

Let me know - thanks!

Chillosoph's avatar
Chillosoph
Explorer | Level 3
5 years ago

Hi Daphne,

I don't have the Option described.
All i can do is unlink the Account

Unbenannt2.jpg

  • Daphne's avatar
    Daphne
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Thanks for getting back to me Chillosoph!

    Can you just try clicking anywhere on this window and then try holding the Space bar key again to see if the options appear then?

    You'll need to keep the Space bar pressed to see and click the option.

    Keep me posted!

    • Chillosoph's avatar
      Chillosoph
      Explorer | Level 3
      5 years ago

      Yes i had to click anywhere in the box and the tab spacebar once, if i held the key it would switch between visible and invisible.

      But the 2 Fixes didn't change the Problem.

      All i get is this window when I over the icon, and nothing changes even after hours.

      Unbenannt3.png

      • Daphne's avatar
        Daphne
        Icon for Dropbox Staff rankDropbox Staff
        5 years ago

        Thanks for the screenshot Chillosoph!

        If the issue was caused due to incorrect permissions, the desktop app might need a little time to finish syncing any files it couldn't sync previously.

        Do you still see no progress within the sync status?

        If there has been no change, would you mind if I reached out to your email linked to your Community profile?

        Keep me posted!

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