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Forum Discussion

rafik_jabbour's avatar
rafik_jabbour
Explorer | Level 3
4 years ago

Dropbox index stuck - 211,488 files

I've been on this board for a few hours now trying every possible solution to stop dropbox from being stuck when indexing. I bought a new laptop, moved the dropbox folder (1.3 TB) from my old lapt...
desktop
sync
  • Emma's avatar
    Emma
    4 years ago

    Thank you all for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

    Edit: removed copy paste error :wink:

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi rafik_jabbour and danemayer, thanks for reaching out to us about this.

Could you give these steps a try in case they do the trick?

Give them a shot and let me know of any updates, cheers!
  • danemayer's avatar
    danemayer
    Helpful | Level 6
    4 years ago

    A few hours too late to help.  This morning I deleted Dropbox and when I reinstalled, put the Dropbox folder on another drive and selected to not store files locally.  It took about an hour after that to say it was up to date.  Not what I wanted but too late now.  

    • Ravi S.'s avatar
      Ravi S.
      New member | Level 2
      4 years ago

      Can you share what version of dropbox you're on now that things are working for you?

       

      I've had issues for a week on two different laptops. Wasted numerous hours trying to solve problems created by buggy dropbox software. Sent in tickets that were ignored and now after another work day has nearly ended... everything started working after one of my computers auto-updated to 115.3.553

      • danemayer's avatar
        danemayer
        Helpful | Level 6
        4 years ago

        Version is 115.3.553.  Previously also tried a backlevel version.

         

        For Dropbox support and development, when an error condition occurs, it would be much better if the process timed out with an error message.

  • rafik_jabbour's avatar
    rafik_jabbour
    Explorer | Level 3
    4 years ago

    Also too late to reply, 

    I uninstalled dropbox and deleted my local 1.6TB folder

    Installed dropbox and let it re-download the whole thing again over night and it worked.

    But syncing an existing folder is a no go.

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