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Forum Discussion

rafik_jabbour's avatar
rafik_jabbour
Explorer | Level 3
4 years ago

Dropbox index stuck - 211,488 files

I've been on this board for a few hours now trying every possible solution to stop dropbox from being stuck when indexing. I bought a new laptop, moved the dropbox folder (1.3 TB) from my old lapt...
desktop
sync
  • Emma's avatar
    Emma
    4 years ago

    Thank you all for reporting this, it is related to a known issue a number of users experienced last week. The team have now resolved this and it should be working again.

    Please let us know if we can help with anything else or you're still having trouble!

     

    Edit: removed copy paste error :wink:

danemayer's avatar
danemayer
Helpful | Level 6
4 years ago

I'm having the same problem.  New computer.  Copied files from backup drive to the new computer.  Dropbox has been syncing for several days without success.  124,956 files being indexed according to Dropbox.  Windows Properties shows Dropbox folder has 51,449 files.  This is pretty crazy and extremely annoying.  If I can't resolve this I'm going to consider alternatives.

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