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Forum Discussion

jaymeetee's avatar
jaymeetee
Helpful | Level 6
4 years ago

Dropbox folder in File Explorer in Windows 11 is painfully slow

I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears...
Create
desktop
imaginaestudio's avatar
imaginaestudio
New member | Level 2

Removing iCloud App worked for me

Bruno MC's avatar
Bruno MC
Explorer | Level 4
2 years ago

I have the same issue but I have not ICloud installed on my computer (not in my service for example).

I have found some threads that explain how to remove the dropbox icon displayed in the explorer and then I have better performances, but the icon come back after some days (even with permissions unset in the registry !).

I'm about to change to another provider to be able to work on my directories, but I would prefer to solve this issue. So if someone has any clue, I'm interessting !

My bandwith is high, so no network issues. And yes, just working in a "non dropbox" directory is fine.

Using commands in CMD works well also, it's really Windows Explorer that is not fine.

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey Bruno MC, sorry to hear about this.

     

    Could you clarify the OS version of your computer and the version and status of the Dropbox desktop app installed there as well? 

     

    Also, approximately how many files are you syncing locally to your computer? 

     

    Do you happen to be running any other 3rd party apps that could be causing issues, like antivirus programs, backup or cloud services etc.?

    • Bruno MC's avatar
      Bruno MC
      Explorer | Level 4
      2 years ago

      Hi Walter.

       

      My OS is Windows 11, Dropbox application is v184.4.6543

      I have Windows Defender installed and I do no use any cloud app (like ICloud or One Drive). One Drive is installed but for many years already.

      I have about 250 000 files sync (and more offline)

      The issue is only with the Windows File Explorer, not with a tool like XYExplorer, nor with CMD commands.

      The issue is only when Dropbox is running.

      So probably there are some hooks, directory change notifications or something else that take a lot of CPU when I just create a directory (2s !).

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Bruno MC, could you try to right click on your Dropbox folder, and send me a screenshot, please? 

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