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Forum Discussion

jaymeetee's avatar
jaymeetee
Helpful | Level 6
4 years ago

Dropbox folder in File Explorer in Windows 11 is painfully slow

I recently 'upgraded' to Windows 11 and the new File Explorer is now painfully slow when navigating the Dropbox folder. Simply navigating the hierarchy takes seconds and the Windows busy ring appears...
Create
desktop
jaymeetee's avatar
jaymeetee
Helpful | Level 6

Jay, thanks for getting back to me. Yes I remember switching to the 'early releases' nearly ten years ago when I was having trouble syncing more than 100k files (back in the days when this was a limitation). I have flicked the switch, installed the new (old) stable version (138.4.2392) and Dropbox is re-indexing everything. Once that's complete I shall reboot and let you know if things are better. Thanks again for your help, James

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
4 years ago
Hi jaymeetee, I am glad to see Jay could help you with this! 

If you need anything, you know where to find us. 
  • jaymeetee's avatar
    jaymeetee
    Helpful | Level 6
    4 years ago

    Hi Jay and Megan,

     

    Thanks again for your support. Sadly the new (old / stable) version of Dropbox (138.4.2392) did not fix this issue. I allowed a full re-index, then rebooted but It still takes seconds (and two appearances of the Windows wait ring) to move up or down a folder in my Dropbox. Any other ideas? Thanks again for your help.

    • jaymeetee's avatar
      jaymeetee
      Helpful | Level 6
      4 years ago

      I just tested a theory by killing the Dropbox process; File manager navigations is still very slow. This makes me think that the issue is down to the Windows 11 upgrade and probably nothing to do with Dropbox. I'll try asking my question on the MS forum and I'll report back if there is a solution.

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        4 years ago
        Hi jaymeetee, that's what I was about to suggest myself too. 

        I think it'd be wise to check in with Microsoft. 

        Let me know if you have any other questions.

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