We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.
Forum Discussion
cfarley137
6 years agoExplorer | Level 4
Dropbox desktop on Mac corrupts files -- downloading from web is fine
I've got a Mac with a small SSD -- smaller than my Dropbox account. So I use "Selective Sync" to keep most of my large photo library in the cloud. When I need some files, I enable "Selective Sync" an...
- 6 years ago
In case anyone is interested in the solution for this problem -
Files were erroneously marked as 'online only', a smart-sync feature (even though smart-sync wasn't even enabled).
I had to enable it and mark the files as 'local' (via the context menu), which solved the problem.
hth
akariv
New member | Level 2
I'm experiencing the exact same problem (selective sync, zero-ed out files).
Client version: v84.4.170
OS version: 10.14.6
akariv
6 years agoNew member | Level 2
In case anyone is interested in the solution for this problem -
Files were erroneously marked as 'online only', a smart-sync feature (even though smart-sync wasn't even enabled).
I had to enable it and mark the files as 'local' (via the context menu), which solved the problem.
hth
- Fiona6 years agoDropbox Staff
Hello there!
Being opted-out of the system extension may also mean that if you have existing placeholder files (files with the grey cloud icon) and try to open them by double-clicking the file, you may see an error. You can ultimately open these files by right-clicking on them and choosing to make the file "local" as you correctly mentioned akariv.
Just confirming what you said here is accurate. :white_check_mark:
Thanks for posting your solution.
- clawback5 years agoNew member | Level 2
I had the same problem and akariv's solution worked for me. It is possible to set a whole folder to local so it is quick to fix.
About Create, upload, and share
Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!