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Forum Discussion
Dropbox deleting files while working. Very big Sync & record issues
Hello,
Got a very big issue sinces few days and can't find any solution; Dropbox sync go really crazy so if an expert can help, it will be more than welcome ( English or French); I explain in detai...
- Hello Walter,thanx a lot for your reply !
- I just check the PC and the App is in version 166.4.2920.
- ::::: LATEST TESTS THIS NIGHT AND THIS MORNING ARE GOING IN THE GOOD WAY 🥳 = everything (for the moment ) is back to normal. no more sync / save issue (that file and other one...)
but if we can find the "why" it could help others and the dev team so here are more infos about the issues :- The App was "up to date" (not syncing) each time the pbl occurs. didn't remember when I got this message ( I only got 1 time this Alert but this problem happened during few days).
- in the way to find this specific issue, it seems it was a sync delay in the App functioning : I don't have any network issue but previously I got messages about ".temp" files that couldn't sync for one understanding reason = save an open file that was just save few seconds before and was still syncing on DBX. I had to wait 1 or 2 seconds and could save again. Here the issue is very different as the open file couldn't sync (nor the .temp files generated by the app) but first of all, DPX delete the original open file from the dpx folder.!!!! = disappear (and were push to this strange & invisible $Delete folder?! ).
- after online check in the automatic backup folder, I could strangely found the .temp files !!!
- I wasn't in pause syncing when it happens (If I was, it won't be an issue but a mistake and I will not ask for help 😉 )
Again many thanx for the time you spend answering and sorry for all my long explanations...CheersMatthews
Walter
Dropbox Staff
Dropbox StaffHey there Matthewzzz, sorry to hear you're having issues with this.
Can you please clarify if the app is 'up to date' or still syncing in your system tray when you get these messages?
Does this happen if you pause syncing when working on the files you mentioned?
Any additional information is more than welcome!
- Hello Walter,thanx a lot for your reply !
- I just check the PC and the App is in version 166.4.2920.
- ::::: LATEST TESTS THIS NIGHT AND THIS MORNING ARE GOING IN THE GOOD WAY 🥳 = everything (for the moment ) is back to normal. no more sync / save issue (that file and other one...)
but if we can find the "why" it could help others and the dev team so here are more infos about the issues :- The App was "up to date" (not syncing) each time the pbl occurs. didn't remember when I got this message ( I only got 1 time this Alert but this problem happened during few days).
- in the way to find this specific issue, it seems it was a sync delay in the App functioning : I don't have any network issue but previously I got messages about ".temp" files that couldn't sync for one understanding reason = save an open file that was just save few seconds before and was still syncing on DBX. I had to wait 1 or 2 seconds and could save again. Here the issue is very different as the open file couldn't sync (nor the .temp files generated by the app) but first of all, DPX delete the original open file from the dpx folder.!!!! = disappear (and were push to this strange & invisible $Delete folder?! ).
- after online check in the automatic backup folder, I could strangely found the .temp files !!!
- I wasn't in pause syncing when it happens (If I was, it won't be an issue but a mistake and I will not ask for help 😉 )
Again many thanx for the time you spend answering and sorry for all my long explanations...CheersMatthews
