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Forum Discussion
dropbox couldn't find any new photos or videos on iphone
I have Dropbox installed on my computer, and when I plug in my phone I get the message, "dropbox couldn't find any new photos or videos on iphone" when in fact there are lots of new images and videos...
I know how to fix this, at least it worked for me, so first, make sure to download the latest version of Dropbox, then go to the menu tray, you know where the little Dropbox icon is next to WIFI signal, click there, then click the gear icon, preferences, account and click "unlink this dropbox", it will log you off from Dropbox account and that's okay, log in again and connect your iPhone again and voila! I decided to share my experience, so anyone finds it easy to solve, it took me quite a while to figure out, after trying everything, restarting, redownloading, etc...
It's been intermittent for me, but when it happens, I was able to resolve it by
- clicking on the dropbox icon
- clicking on the settings gear
- clicking on preferences
- clicking on the import tab
- unchecking the "Enable camera uploads for..." checkbox
- Closing that options screen
- Repeat steps 1-4 above
- checking the "Enable camera uploads for..." checkbox
Then it started importing everything
I'm having the exact same problem, it's very irritating. I've restarted my iPhone 6 and my iMac, unchecked and checked the import option, unplugged and plugged my phone, tried all of these in different order. It worked, kinda. Two out of the 10+ times I've tried this over the last month, it's "found" a few more photos, choosing them randomly it seems from the selection of new photos. However, when I plugged in my Canon T5i, boom, it imported all the photos right away.
PLEASE HELP DROPBOX TEAM!
"Dropbox didn't find any new pho...
Dropbox couldn't find any photos or
videos on Zach's iPhone."
This is the first time I've had consistent trouble with iPhone photo imports since 2012, in the past it's happened a few times, nothing unplugging and plugging it back in didn't solve.
I have had the same intermittent problems also since being on the latest macOS version of 10.12.2 and Dropbox 16.4.30. I also have a somewhat related issue where any video files from my iPhones imported by USB to my iMac appear corrupted and will not open or play. If I use other methods to import they are fine, but not through the desktop app Camera Uplods import option.
I have opened a ticket with Dropbox, so hopefully a future release will fix these issues. These only seemed to arise after updated to 10.12.2.
