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msmorto92's avatar
msmorto92
Helpful | Level 6
3 years ago

Drop box taking up space

I have a 2T plan on my Mac the dropbox folder is taking up 1.02 T.   on line when I look at my account it says:   Regular files (208.31 GB)   Shared files (1.08 GB)   Unused space (1.8 TB)   ...
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  • msmorto92's avatar
    msmorto92
    3 years ago
    Thank you for the reply what am I reading wrong it says shared files 1.08 gig and 1.8 gig free?
Eamonn McDonagh's avatar
Eamonn McDonagh
New member | Level 2

Hi, until yesterday I had 7 or 8 GB of storage space.  I bought a new computer and when I downloaded dropbox it said I had only 2 GB and would I please buy more storage. I have no idea what is going on

Mark's avatar
Mark
Icon for Super User II rankSuper User II
2 years ago

You have almost certainly accidentally set up a new account rather than logged in to your old one. 

 

Have a look at www.dropbox.com/events - does that show activity from before you bought the new computer and installed Dropbox?

  • Eamonn McDonagh's avatar
    Eamonn McDonagh
    New member | Level 2
    2 years ago

    It does show the normal activity prior to the new computer.

    • Walter's avatar
      Walter
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey Eamonn McDonagh, sorry to jump in, but could you let us know what exactly is reported in your account's plan tab in regards to your quota? 

      • Eamonn McDonagh's avatar
        Eamonn McDonagh
        New member | Level 2
        2 years ago

        All my own fault and all fixed now.  because DB normally works so well I hadn't logged into my dropbox page for like *years*  was thus a bit confused by what I was seeing. Thanks all and sorry to have wasted ppls time.

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