Forum Discussion

Helpful | Level 6

3 years ago

Drop box taking up space

I have a 2T plan on my Mac the dropbox folder is taking up 1.02 T. on line when I look at my account it says: Regular files (208.31 GB) Shared files (1.08 GB) Unused space (1.8 TB) ...

Desktop

Plans

Storage space

msmorto92
3 years ago
Thank you for the reply what am I reading wrong it says shared files 1.08 gig and 1.8 gig free?

Megan

Dropbox Staff

Hi msmorto92, I'd be happy to look into this!

Can you check if you might have enabled our computer backup feature?

Also, what's your app's syncing status?

Keep me posted, and we'll take it from there!

msmorto92

Helpful | Level 6

3 years ago

Hi Megan

Thank you. I do have backup on for Desktop 139.7 meg Documents 4.8 meg Downloads 55.5 meg

On Drop Box is says:

Regular files (208.31 GB)

Shared files (1.08 GB)

Unused space (1.8 TB)

Drop box folder on Mac is now 316.55 gig

My last response when my Mac said over 500 gig the status in the app was: files up to date, as it is now. I actually prefer having all of my files on my Mac as opposed to using smart sync. I am still confused why the dropbox folder is about 100 gig over what is on dropbox. if you saw my first post before turning on smart sync my dropbox folder was at 1T and syncing was paused and the app said I did not have enough disk space , I have a 1 T drive and I had 1.9 gig free. thank you..

Megan
Dropbox Staff
3 years ago
Can you send us a few screenshots of what you see on your end, msmorto92?

That'll help us get the visual you have on your end, regarding the files you have online and what you see in your Dropbox folder's properties.

Thanks a bunch.
- msmorto92
  Helpful | Level 6
  3 years ago
  Not sure what you are looking for. Now my dropbox folders is at 231. Question you had asked about backup, when I look at personal space below does that include the backup? Also with Smart sync on why am I just getting to the total space used on Dropbox? I have a Microsoft Laptop that I have really just as a backup and I do have smart sync turned on and if you look below it says size 208 gig disk space used 3 gig.
  From Drop box
  From my computer
  Details from the Dropbox folder on my computer
  
  from PC.
  - Hannah
    Dropbox Staff
    3 years ago
    Hey msmorto92, sorry to jump in here.
    
    Another odd thing is that your Dropbox folder on your Mac was initially 1 TB large and now it's gotten down to 231 GB.
    
    How did this happen, did you do something on your end?
    
    Selective sync would remove folders from the Dropbox folder, but 1 TB of space is too much, when the website says 209 GB.
    
    So, just to make sure, are your computer and the Dropbox website both signed in to the same Dropbox account?