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montgojd's avatar
montgojd
New member | Level 2
2 years ago

drop box sync problem after upgrading

My drop box app will not sync with my home computer. I upgraded and it still has not performed as it
Desktop
Dropbox Basic
Sync
  • silverface's avatar
    silverface
    2 years ago

    Hi,

    no, nothing changed as just checking didn't solve the problem.

    FYI: I solved the problem now by updating my OS to Ventura 13.1, because I had to go on working. This meant spending money for other software that needed to be updated for that step, but obviously this dropbox update isn't compatible with Mac OS 12.6 - you should make a disclaimer!

    All the best,

    silverface

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the additional info and the screenshots here.

 

If you check the syncing status of the app now, from the Dropbox icon in your menu bar, does it still show files indexing or is it now "up to date"?

 

And if so, do files you add to the new Dropbox folder in Locations, sync to your account online?

silverface's avatar
silverface
Helpful | Level 6
2 years ago

Hi,

no, nothing changed as just checking didn't solve the problem.

FYI: I solved the problem now by updating my OS to Ventura 13.1, because I had to go on working. This meant spending money for other software that needed to be updated for that step, but obviously this dropbox update isn't compatible with Mac OS 12.6 - you should make a disclaimer!

All the best,

silverface

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