We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here. 

Forum Discussion

kevanc's avatar
kevanc
New member | Level 2
6 years ago

Don't see 'sync now' option to prioritise which files sync first

I have a personal dropxox account and am on Mac OS Mojave 10.14.4. I am syncing a large number of files and want to prioritise some larger files first. According to this article https://help.dropbox....
Sync
  • Walter's avatar
    Walter
    5 years ago

    Hi -X-ARCH & UnkleRukus!

    Sorry to not have provided this information before but if you have a Dropbox Plus, Professional, or Business account, you can prioritize a file to sync ahead of others syncing with the Dropbox app on your computer. 

    Note: You can’t prioritize folders or package files at this time. 

    In case you'd like to log a feature request for a similar functionality for folders, the 'Share an Idea' section of our Community is the right place. Here's a direct link:

    https://www.dropboxforum.com/t5/Share-an-idea/ct-p/101002000

    I hope this clears things up a tad and I'm always around if you have any more questions!

kevanc's avatar
kevanc
New member | Level 2

Apologies - I use this feature on my business dropbox account and just rechecked the article and it clearly says it's only for the professional business accounts

Sam_Buss's avatar
Sam_Buss
Helpful | Level 6
6 years ago

I pay for a personal (non-business) account, but do not have the "Sync Now" feature. I feel like this should be included with my paid account.  (Dropbox: are you reading this?)

 

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    6 years ago

    Hey there Sam_Buss - sorry to hear you're having issues with this. 

    Can you please forward me a screenshot of the options you get when you right click on a file that's still syncing (it will have the blue syncing icon on it) in order to have a better look?

    Thanks!

    • LABANA_Music's avatar
      LABANA_Music
      Helpful | Level 6
      6 years ago

      Hi Guys... I'm having the same problem under mojave ... I cant "sync now" my files!

      Any solution??

      • Lusil's avatar
        Lusil
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago

        Hey there LABANA_Music, 

        Could you please provide us with more info on this so as to have a better understanding of what you're seeing? For example:

        • Is the Dropbox desktop app running? Do you see the Dropbox icon next to your computer's clock? 
        • Could you also send us a screenshot (without any personal info) of what you see when you right-click on your files?

        Any additional details would be very helpful. Thanks in advance!

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!