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Forum Discussion
Desktop app is stuck at indexing - do you have any suggestions?
Stuck indexing. Tried restarting app. There doesn't seem to be anywhere to view progress, so I am unaware if it's stuck or just working. At this point, I can't open files directly from their "locatio...
Hi there! Thanks for the reply. I have tried to reboot the computer as well. I have attached some screenshots to help diagnose the problem. Thank you!
Walter
Dropbox Staff
Dropbox StaffThanks for the screenshot cyanantuono
Could you quit and relaunch the desktop app and let me know how it goes?
Hi Walter - Thanks again for helping me.
I have restarted the computer and restarted the dropbox app. It all still sits appearing to do nothing. Is there supposed to be some sort of indication that it is processing anything?
- Walter
Not necessarily cyanantuono - I was just wanting to see if you'd get a notification for an update or if the app would resume syncing.
Have you ensured that this is not caused by a 3rd party app on your computer like other cloud or syncing, or backup services or even security programs like antivirus or firewalls?
Walter I don't have any special firewalls setup in either location I've been using the computer so I don't think that should be an issue. To you point, I have quit the Adobe Creative Cloud application (which is web based) and restarted the Dropbox app (again) to see if that helps to move things along.
I mean - I get it if there is a ton of files in my Dropbox that it may take some time, but there just doesn't seem to be any indication that it is doing anything. I do recall the previous version of the app at least the little revolving arrow in the menu bar moving to indicate some sort of activity, but that is either not a feature any longer, or it's just stuck and not doing anything because there hasn't been any movement.
