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Forum Discussion
Desktop app is stuck at indexing - do you have any suggestions?
Stuck indexing. Tried restarting app. There doesn't seem to be anywhere to view progress, so I am unaware if it's stuck or just working. At this point, I can't open files directly from their "locatio...
Walter
Dropbox Staff
Dropbox StaffHey cyanantuono, sorry to hear about this.
Could you please let us know if you rebooted your computer as well?
If you did and this persists, can you send us a screenshot of the app's exact status as shown in your menu bar/system tray?
Thanks!
Hi there! Thanks for the reply. I have tried to reboot the computer as well. I have attached some screenshots to help diagnose the problem. Thank you!
- Walter
Thanks for the screenshot cyanantuono
Could you quit and relaunch the desktop app and let me know how it goes?
Hi Walter - Thanks again for helping me.
I have restarted the computer and restarted the dropbox app. It all still sits appearing to do nothing. Is there supposed to be some sort of indication that it is processing anything?
- Walter
Not necessarily cyanantuono - I was just wanting to see if you'd get a notification for an update or if the app would resume syncing.
Have you ensured that this is not caused by a 3rd party app on your computer like other cloud or syncing, or backup services or even security programs like antivirus or firewalls?
