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Forum Discussion

jobee2's avatar
jobee2
New member | Level 2
6 months ago

Context menu missing on Mac. How can I bring it back?

Hi,   I'm having an issue with my Dropbox folder and I'm going round in circles with various fixes with no luck.    I've opened a new account to use for my work. Installation is all fine. The...
Desktop
Mac
  • jobee2's avatar
    jobee2
    6 months ago

    Hi Megan,

     

    Yes, I did try rebooting etc. I think I may have solved this though. I think the issue was to do with the dropbox folder needing to be moved to the cloudstorage location rather than just username/dropbox. Does that make sense. Now that I've agreed to the new safe storage move request, the dropbox folder has moved to locations and seems to be exhibiting the correct context menu.

     

    Thanks, Jo

Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
6 months ago

Hey jobee2, welcome to our Community! 

 

Let's jump right into this! 

 

It might sound trivial, but have you also tried re-starting your device? 

 

Also, feel free to let me know the app's current syncing status, just to check if everything is up-to-date there. 

 

Let me know more, thank you! 

  • jobee2's avatar
    jobee2
    New member | Level 2
    6 months ago

    Hi Megan,

     

    Yes, I did try rebooting etc. I think I may have solved this though. I think the issue was to do with the dropbox folder needing to be moved to the cloudstorage location rather than just username/dropbox. Does that make sense. Now that I've agreed to the new safe storage move request, the dropbox folder has moved to locations and seems to be exhibiting the correct context menu.

     

    Thanks, Jo

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