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Forum Discussion

Judyk2's avatar
Judyk2
Helpful | Level 5
8 months ago

Can't upload files to my Dropbox and files are getting moved instead of copied

Every month I upload specific files to Dropbox, to store as an archive. Starting in February 2024, files from one specific folder were moved instead of copied. Files from other folders are being copi...
Desktop
Sync
upload
Web
  • Judyk2's avatar
    Judyk2
    8 months ago

    I think I found the issue. When I had to download the ones that "moved" earlier this year, it put them in a condensed folder with the same name - I hadn't noticed that earlier. Once I moved them into their proper folder and they were in the right format, they "copied" over as expected. Thank you both for your concern!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey Judyk2, thanks for joining our Community!

 

Would you mind guiding me through the steps you follow to upload the files to your Dropbox?

 

Are you using the Dropbox website of the local Dropbox folder on your computer?

 

Any details you can think of, would really be helpful.

 

Thanks.

  • Judyk2's avatar
    Judyk2
    Helpful | Level 5
    8 months ago

    Sure. I select files from my file explorer folders and drag and drop them into the dropbox folder online. I'm using latest version of chrome and I'm on an up-to-date windows laptop. I don't use sync for dropbox - this is an account for a business entity that is shared with me. 

    The drag and drop is working for files in other folders - it's just this one that is acting weird.

    • Nancy's avatar
      Nancy
      Icon for Dropbox Staff rankDropbox Staff
      8 months ago

      Sorry for jumping in, Judyk2. Is this working properly if you click on the Upload button at the top part of your web Dropbox account, instead of dragging and dropping your files there?

      • Judyk2's avatar
        Judyk2
        Helpful | Level 5
        8 months ago

        I think I found the issue. When I had to download the ones that "moved" earlier this year, it put them in a condensed folder with the same name - I hadn't noticed that earlier. Once I moved them into their proper folder and they were in the right format, they "copied" over as expected. Thank you both for your concern!

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