You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Vitamin Bread's avatar
Vitamin Bread
Explorer | Level 3
3 years ago

Cant' follow a folder

Hi. I'm trying to follow a folder, the settings are set to "Files added" and "As activity occurs", but I hadn't gotten a notification even once so far, after over 10 files were uploaded. I do get oth...
Notifications
Share
Shared Folders
Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
3 years ago
Hi Vitamin Bread, have you added no-reply@dropbox.com to your contacts list?

Could you try unfollowing and then following it again?

Keep me updated with any progress!
  • Vitamin Bread's avatar
    Vitamin Bread
    Explorer | Level 3
    3 years ago

    Yeah, I've done both, but it didn't help. Some files were uploaded 6 and 1 days ago and I still got 0 notifications.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      3 years ago

      Hey there, Vitamin Bread, I hope you're doing wel!

      Did you receive an email confirming that you're following a folder?

      In case you didn't, feel free to repeat once more the unfollow process, and then check for two things:

       

      (1) if you got the confirmation and (2) if you got any notifications about the updates.

      • Confuzed's avatar
        Confuzed
        New member | Level 2
        2 years ago

        Having the same issue. The feature is broken.  Please fix.

        Thanks

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!