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Forum Discussion
Can't Display Link/The Link does not exist
Good Afternoon,
Thanks for your email, We contacted you/Dropbox Support because we have tried the Chatbot, the Help Center and community
multiple times with no success, this is the only way...
Hi, I’m having the exact same issue
- Hannah
Dropbox Staff
Hey MotivatedMover, regarding what Jay asked you before about accessing the folder from the "Shared" tab in the account; this is a page that is available to all Dropbox accounts.
So Jay was asking if the members of the folder can access the folder from that page. They can find it among the options on the left side of the Dropbox website here.
Can you have them try and let us know what they see?
As for you, JBND7, are you having this issue yourself, or another member of the folder? Have you tried any of the steps in this thread, to see if they help?
I have the same problem too, with some folders only. I noticed this a few weeks ago.
I have the problem on folders that have been shared with many people in the past 10 years without any problem (frequently adding/removing people successfully).
After years of working fine, it became impossible to invite new people (on these specific folders, other folders still work fine with the same people).
It always happens like this: The invited person receive the invitation email with the link, but after clicking the link it shows "The link does not exist" error message. Removing the person from folder sharing and re-inviting always does the same thing. Once a folder has this bug, it never seems to work anymore.
I don't want to delete the folder and recreate it, I have like 50 people still sharing it. It would be a real pain to re-invite everyone (and hoping it works!).
Honestly, it's the first time I have any trouble with DropBox. But this bug is pretty annoying
(yes, it's clearly a bug on DropBox side, I'm 99.9% sure here)
- Megan
Hey Alain_Brassard, sorry to hear about that!
Interesting. Would you be able to send me a screenshot of the error, in order for me to also have a visual of that?
Does this happen with specific folders and files, or randomly?
Let me know more!
Hi Megan,
It seems to happen systematically on some folders, while other folders work normally. Once a folder has the problem, it seems impossible to successfully share it with others.
You asked for screenshots, here we go. My devices are in French, sorry, but you'll understand I'm sure 🙂
1. The email invite was received: https://www.dropbox.com/scl/fi/73ankd8t2bwfp9pxgv3rn/IMG_0006.PNG?rlkey=4hfhvr1nkgvucu7dgoz52w5fx&dl=0
2. I clicked the link on my iPad. It opened the DropBox application. In the middle of the screen, this error message appears: https://www.dropbox.com/scl/fi/dr4o65ehmkbpyh9b1kk0h/IMG_0007.PNG?rlkey=1gltqjkygl2z5xh903n6owfed&dl=0
Another example inviting another folder to a friend, which opened the link on her phone (Android I think):
Just like that... could it be related to French accents in the folder names?
(note that this used to work, I have more than 50 people sharing the folder I just tested above, but it the past months sharing started to show this sharing bug)Thanks Megan!
