You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

MotivatedMover's avatar
MotivatedMover
Explorer | Level 4
2 years ago

Can't Display Link/The Link does not exist

Good Afternoon,    Thanks for your email, We contacted you/Dropbox Support because we have tried the Chatbot, the Help Center and community  multiple times with no success, this is the only way...
Error Messages
Share
MotivatedMover's avatar
MotivatedMover
Explorer | Level 4

 

I ve shared other folders with no issue like the one I am having

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Can you please try to remove one of the users from the folder, as a test, and then share it again with them? Do they still see the same error now?

 

Do they see the same thing if they try to access the folder via a computer as well, and not their mobile device?

  • MotivatedMover's avatar
    MotivatedMover
    Explorer | Level 4
    2 years ago

    Good Evening, I tried this, one of the persons who got the error message tried it from their computer and they got the same error message. What next?

     

    Please note this only started with the last 3 people I shared the folder with, also i noticed that even it shows shared on my end and theirs, the folder on their end has a partial different name then on my end, i dont know if this has anything to do with the issue.

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi MotivatedMover, I hope you're doing well! 

       

      Just to clarify, did you follow these steps to add the members to the folder, or these in order to create and share a link with them?

       

      You mentioned a shared folder but the screenshot shows "can't display link" that's why I wanted to clarify. 

      • MotivatedMover's avatar
        MotivatedMover
        Explorer | Level 4
        2 years ago

        Hi, I did all the steps that you said and I am sharing a folder not a link, I also said in one of my last messages that on my end and the persons end i shared it with, they have the folder but when they click on the folder it says the Can't Display Link/The Link does not exist

         

        Maybe their is some weird technical issue within dropbox or something, can I get live support? can someone please call me and I can share my computer screen and they can try to figure it out because this has been 3 days already and you are asking me the same questions now, please have someone call me! Thanks

About Create, upload, and share

Find help to solve issues with creating, uploading, and sharing files and folders in Dropbox. Get support and advice from the Dropbox Community.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!