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Forum Discussion
Can't Display Link/The Link does not exist
Good Afternoon,
Thanks for your email, We contacted you/Dropbox Support because we have tried the Chatbot, the Help Center and community
multiple times with no success, this is the only way...
Megan
Dropbox Staff
Dropbox StaffHi MotivatedMover, let's jump right into this!
Based on what you described, it seems you're sharing a shared link, not a shared folder, right?
Are they using the same link that you're using, and it's working for you but not them? If so, I'd try clearing the browser's cache/browsing history and trying again, or try another browser.
Also, are you the owner of the content? And have you either removed the link or deleted the file?
Keep me posted!
Thanks for your reply Megan!
I am sharing a shared folder not a link, I am the admin for the shared folder, the persons I am sharing the folder with have access to the folder, however when they open the folder the error message "Can't Display Link/The Link does not exist" comes up. Please advise what to do.
- Nancy
Hey MotivatedMover, hope it’s OK to jump in.
Do you mind sharing a screenshot of the error they see exactly on their end?
Have you shared any other folders with them, and if yes, do they see the same error when trying to access them?
I ve shared other folders with no issue like the one I am having
- Nancy
Can you please try to remove one of the users from the folder, as a test, and then share it again with them? Do they still see the same error now?
Do they see the same thing if they try to access the folder via a computer as well, and not their mobile device?
