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Forum Discussion
Cannot establish a secure connection
Your computer will compare your system date to the expiration date of our SSL certificate. If your system time is stuck in the past or so far in the future that it is outside of Dropbox's SSL certifi...
There isn't anything for Dropbox to fix. Issues such as this are almost always caused by something specific to the computer, and are not a wider Dropbox issue that they have control over.
Possible causes are antivirus or firewalls interfering with the connection, incorrect date and time settings, etc. See the following help article for more information.
https://help.dropbox.com/sync/files-not-syncingIn updated and related news, I went into settings and turned off Proxy. Bingo! Now DropBox is updating automatically. (This despite the corporate firewall that evidently exists, or maybe I just imagined that.)
Either way, your suggestions are much appreciated.
October 2017.....Needing DropBoxTechSupport to come up with a fix for this issue.
I am glad to see someone else is currently having this problem as well. Despite what one reply says, I do not think the problem is with my computer. I am not using any of the anti-virus they list and I am not going through any proxies. Specifically, I have gotten the message that my date/time is incorrect and that is why a connection could not be established. Yet I verified at TIME.GOV that my system date and time are absolutely current and correct. Now this is a "cleaned" used computer I bought recently and it is running Windows 7 Pro. Is Dropbox having issues with this older release of Windows?
- Mark
Super User II
No it isnt as long as you are running a recent version of Dropbox from www.dropbox.com/downloading. - Rich
TexTech wrote:
Is Dropbox having issues with this older release of Windows?
No. Windows 7 is still a supported operating system. I have Windows 7 computers using Dropbox without a problem.
This has worked flawlessly on all my computers for over 2 years. Now Im getting this error and cant fix it. Ive tried reinstalling, ive tried using your troubleshooting. The date and time are spot on. I dont run virus protection, only windows defender, as i dont surf the web on this computer. Something is not right. Its a surface 4 pro with windows 10.
- RichDropbox Preferences have the Proxy setting set to No Proxy?
